Terms and Conditions

Appointments:

Our online booking system ‘Vagaro’ captures your card details to secure your booking
We do not charge your card until the day of your appointment
If you are redeeming a gift voucher you must confirm with a card to secure the booking and this card will be charged if you cancel inside the 48 hours cancellation period
To avoid a 60% cancellation charge please give 48 hours notice when cancelling or rescheduling
To avoid a 60% no-show charge please let us know that you can no longer attend your appointment before the 48 hour cancellation period
Treatments cannot be reduced on the day of your appointment. You can however add treatments if we have availability
To avoid a 60% treatment reduction charge please let us know if you wish to cancel part of your appointment before the 48 hour cancellation period
Once you are in the 48 hour cancellation period you can no longer cancel your booking or reschedule it to an alternative day. You can however reschedule to an alternative time that day if we have availability
All bookings must be confirmed by a credit or debit card. Failure to do this will result in your appointment being cancelled 48 hours before the booking
We reserve the right to request a deposit in order to secure a booking or request that you book online to enable us to capture card details

Under no circumstances are children allowed in the salon with you during your appointment

Late arrivals may result in a shortened treatment time with the treatment being charged at full price
Please allow plenty of parking time as we cannot guarantee that we will be running exactly on time
Please allow 15 minutes on top of your relaxation treatment time for consultations and treatment preparation

Gift vouchers are non-refundable
Gift vouchers can be used to purchase retail or used against any full price treatments
Gift vouchers must be produced on the day of your treatment
Promotional gift vouchers will have their own terms and conditions and under no circumstances can they be combined with any other promotion
Please contact us if you have lost a gift voucher and we will do our best to track the payment

Products must be returned unused, unopened with the seal still intact and in the same condition as they were when purchased to enable us to consider a refund or exchange
Treatments are non-refundable
Please do not hesitate to let us know if there is anything you are unhappy about with regards to your treatment or salon experience