Terms and Conditions

Appointments:

To avoid a 50% cancellation charge please give 48 hours notice when cancelling
To avoid a 100% cancellation charge please let us know as soon as possible that you can no longer attend your appointment
Treatments cannot be reduced on the day due to the therapists time being reserved for you
To avoid a 100% treatment reduction charge please give 48 hours notice to adjust your appointment
We reserve the right to request a deposit in order to secure a booking or request that you book online to enable us to capture card details

Under no circumstances are children under 13 allowed in the salon with you during your appointment. We do however have manicure and pedicure services for the under 13’s which can be booked in during the time of your appointment

Late arrivals may result in a shortened treatment time with the treatment being charged at full price
Please allow plenty of parking time as we cannot guarantee that we will be running exactly on time
Please allow 15 minutes on top of your relaxation treatment time for consultations and treatment preparation

Any Rose & B gift vouchers purchased between 1st November 2021 and 31st March 2022 are valid until their expiry date at Polished, Cranleigh

Gift vouchers purchased in-store will have their expiry dates written on them
Gift vouchers purchased online using our Fresha online booking system will have their expiry date on them
Gift vouchers purchased online using Robovoucher will have their expiry date on them
Gift vouchers are non-refundable
Gift vouchers can be used to purchase retail or used against any full price treatments
Gift vouchers must be produced on the day of your treatment
Promotional gift vouchers will have their own terms and conditions and under no circumstances can they be combined with any other promotion
Please contact us if you have lost a gift voucher and we will do our best to track the payment

Products must be returned unused, unopened with the seal still intact and in the same condition as they were when purchased to enable us to consider a refund or exchange
Treatments are non-refundable
Please do not hesitate to let us know if there is anything you are unhappy about with regards to your treatment or salon experience