Appointments:
- To avoid a 50% cancellation charge please give 48 hours notice when cancelling
- To avoid a 100% cancellation charge please let us know as soon as possible that you can no longer attend your appointment
- Treatments cannot be reduced on the day due to the therapists time being reserved for you
- To avoid a 100% treatment reduction charge please give 48 hours notice to adjust your appointment
- We reserve the right to request a deposit in order to secure a booking or request that you book online to enable us to capture card details
Prices:
- Our prices our subject to change without prior notice
Children:
- Under no circumstances are children under 13 allowed in the salon with you during your appointment. We do however have manicure and pedicure services for the under 13’s which can be booked in during the time of your appointment
Treatment times:
- Late arrivals may result in a shortened treatment time with the treatment being charged at full price
- Please allow plenty of parking time as we cannot guarantee that we will be running exactly on time
- Please allow 15 minutes on top of your relaxation treatment time for consultations and treatment preparation
Rose & B gift vouchers:
- Any Rose & B gift vouchers purchased between 1st November 2021 and 31st March 2022 are valid until their expiry date at Polished, Cranleigh
Polished gift vouchers:
- Gift vouchers purchased in-store will have their expiry dates written on them
- Gift vouchers purchased online using our Fresha online booking system will have their expiry date on them
- Gift vouchers purchased online using Robovoucher will have their expiry date on them
- Gift vouchers are non-refundable
- Gift vouchers can be used to purchase retail or used against any full price treatments
- Gift vouchers must be produced on the day of your treatment
- Promotional gift vouchers will have their own terms and conditions and under no circumstances can they be combined with any other promotion
- Please contact us if you have lost a gift voucher and we will do our best to track the payment
Refunds, exchanges and complaints:
- Products must be returned unused, unopened with the seal still intact and in the same condition as they were when purchased to enable us to consider a refund or exchange
- Treatments are non-refundable
- Please do not hesitate to let us know if there is anything you are unhappy about with regards to your treatment or salon experience