Polished Godalming

Terms and Conditions

Post Lockdown Information


*Opening on Saturday 1st August 2020

*Bookings by appointment only




*To avoid a 50% cancellation charge please give 48 hours notice when cancelling*

*To avoid a 100% cancellation charge please attend your appointment*

*Treatments cannot be reduced on the day due to the Therapists time being reserved for you*

*To avoid a 100% treatment reduction charge please give 24 hours notice to adjust your appointment*

*We reserve the right to request a deposit in order to secure a booking or request that you book online to enable us to capture card details*




*Our prices our subject to change without notice*




*Under no circumstances are children under 13 allowed in the salon with you during your appointment.  We do however have manicure and pedicure services for the under 13’s which can be booked in during the time of your appointment*


Treatment Times


*Late arrival may result in a shortened treatment time with the treatment being charged at full price*

*Please allow plenty of parking time as we cannot guarantee that we will be running exactly on time*


Gift Vouchers


*Gift vouchers are valid for 1 year unless otherwise stated*

*Gift vouchers are non-refundable*

*Gift vouchers can be used to purchase retail or used against any of our treatments*

*Gift vouchers must be produced on the day of your treatment*

*Please contact us if you have lost a gift voucher and we will do our best to track the payment and honour the amount if possible*


Refunds, Exchanges and Complaints


*Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Polished to enable us to refund you or exchange the product*

*Treatments are non-refundable*

*Please do not hesitate to let us know if there is anything you are unhappy about with regards to your treatment, service or over all salon experience*


Loyalty Cards and Promotional Services


*We reserve the right to update or change our loyalty card system without notice*

*Lost loyalty cards will not be replaced*

*Promotional treatments that have an expiry date will not be extended under any circumstances*

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