Terms and Conditions

Appointments:

• To avoid a 50% cancellation charge please give 48 hours notice when cancelling
• To avoid a 100% cancellation charge please let us know as soon as possible that you can no longer attend your appointment
• Treatments cannot be reduced on the day due to the therapists time being reserved for you
• To avoid a 100% treatment reduction charge please give 48 hours notice to adjust your appointment
• We reserve the right to request a deposit in order to secure a booking or request that you book online to enable us to capture card details

Prices:

• Our prices our subject to change without prior notice

Children:

• Under no circumstances are children under 13 allowed in the salon with you during your appointment.  We do however have manicure and pedicure services for the under 13’s which can be booked in during the time of your appointment

Treatment times:

• Late arrivals may result in a shortened treatment time with the treatment being charged at full price
• Please allow plenty of parking time as we cannot guarantee that we will be running exactly on time
• Please allow 15 minutes on top of your relaxation treatment time for consultations and treatment preparation

Gift vouchers:

• Gift vouchers are valid for 1 year unless otherwise stated
• Gift vouchers are non-refundable
• Gift vouchers can be used to purchase retail or used against any full price treatments
• Gift vouchers must be produced on the day of your treatment
• Promotional gift vouchers will have their own terms and conditions and under no circumstances can they be combined with any other promotion
• Please contact us if you have lost a gift voucher and we will do our best to track the payment
• For covid – 19 gift voucher terms and conditions please see our covid – 19 page

Refunds, exchanges and complaints:

• Products must be returned unused, unopened with the seal still intact and in the same condition as they were when purchased to enable us to consider a refund or exchange
• Treatments are non-refundable
• Please do not hesitate to let us know if there is anything you are unhappy about with regards to your treatment or salon experience

Loyalty cards and promotions:

• We no longer run a loyalty card system
• We no longer run our 20% off Tuesdays
• Promotional treatments that have an expiry date will not be extended under any circumstances and the value of the expired promotion can be used against any full price treatment